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Communication and Percentages

  Many companies today think that email and mobile phone communications can solve all of their communications problems, but they can’t. In person meetings, conferences and activities work because they are face-to-face, which is essential for all sensitive communications. Professor Albert Mehrabian has pioneered the understanding of communications since the 1960’s. He received his Ph.D.[…]

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MBTI as a Team Building Tool

We talk a lot about tools for use in team building. There are hundreds, if not thousands, of tools available and used in ‘team building’ situations. Whether it is a true ‘team building’ or not is not relevant here as Myers Briggs is actually an individual tool first. However, a short discussion of tools are[…]

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Individual and Group Loop

A balance between group and individual learning is the most exciting process a facilitator can create.  By understanding the process of individual and group development, a facilitator can create an experience to match individual and group needs. Below is a handout for your group, based upon Tuckman’s Model, that may help them understand where they[…]

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Plus Delta as a Feedback Tool

  Plus Delta originated from Total Quality Management and is a Lean Six Sigma tool. The Plus Delta is a great tool to help you stay in alignment with your group over a longer period – a workshop or a retreat is great and a longer project is event better.  The tool works well because[…]

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Ladder of Inference

  Chris Argyris (1990) describes the progressive process of making observations, gathering information, making assumptions, and deciding action as being similar to climbing up on a “ladder of inference.”  This concept was later used by Peter Senge in The Fifth Discipline: The Art and Practice of the Learning Organization.  Starting at the bottom of the[…]

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10% Miracle

This is quite possibly the easiest method of participant buy-in you have in your arsenal.  In front of the group simply ask: “Who feels they cannot improve <insert topic, i.e. communication> 10%?” 99.9% of the time, everyone will raise their hand.  (This is not saying that the same people are not trying as hard as[…]