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Ladder of Inference

  Chris Argyris (1990) describes the progressive process of making observations, gathering information, making assumptions, and deciding action as being similar to climbing up on a “ladder of inference.”  This concept was later used by Peter Senge in The Fifth Discipline: The Art and Practice of the Learning Organization.  Starting at the bottom of the[…]

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Don’t ‘We’ on Yourself!

A fun way to keep the debrief light is to start getting people to notice how often we use the non-specific noun ‘We’, which we all do frequently when really we mean ‘I’. It is one particular way to spread around the responsibility and not take accountability for our own actions, opinions, failures and successes.[…]

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Clarity Techniques

Facilitators use these techniques to reflect verbiage back to participants.  Do not judge their words, simply be a mirror for them to judge their own words.  Be careful not to ‘throw’ the responses in their face and always be polite, saying “Excuse me” if you need to interrupt. [threecol_one][/threecol_one] [threecol_one]Person Uses:[/threecol_one] [threecol_one_last]Facilitator Responds:[/threecol_one_last] [threecol_one]Universals[/threecol_one] [threecol_one]All[…]

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Start-Up Techniques

Start-Up Techniques are facilitative behaviors that create, continue or re-start a safe environment for learning. In the beginning: Get agreement on the collective focus of the group/team. By saying, “What would this group like to create today?” [hr] Inform the group that they are responsible for how well the workshop goes. By saying, “Ask yourself and give yourself[…]